Refund policy

Refund Policy

ALL clearance items are final sale.

Marshall's Country Store asks customers to please check all sizing carefully and recommends asking Marshall's Country Store questions about sizing and fit uncertainties at sales@marshallscountrystore.com prior to making a purchase. In an effort to assist the customer in being pleased with their purchase Marshall's Country Store offers the following return policy:

 

Marshall's Country Store will offer a full refund (excluding shipping charges) on items received back within 30 days, provided it has not been damaged, soiled (this includes antiperspirant/deodorant marks & pet hair), washed, altered or worn and that all labels and tags are attached.

 

Unwashed, unworn or defective merchandise may be returned within 30 days of purchase date for a full refund (excluding shipping charges). All returned items must have the tags attached, along with the original sales receipt.

 

Any merchandise returned after 30 days is subject to approval. If approved, the return will be refunded with a Marshall's Country Store credit at the current selling price, usable on future Marshall's Country Store online store purchases only. 

To initiate a return, you MUST email sales@marshallscountrystore.com with the reason for return BEFORE shipping your item(s). We will refuse any packages sent without prior contact. Once approved item(s) is/are received, your refund/store credit will be processed within 2-3 business days. If the attempted return does NOT meet the above criteria, the item(s) will be returned to you at your cost without notice.

 

Marshall's Country Store is not responsible for lost, stolen, or damaged items. We recommend parcel tracking when shipping returns to avoid any issues that could arise from items lost during transit.

 

If the returned item meets these return guidelines and is approved (you will receive an email confirmation once the return is processed), the refund will be processed within 2-3 business days.  Any store credits will be provided via a gift code emailed to you for use on future purchases.

 

All shipping charges are non-refundable If an item you receive is damaged or incorrect upon arrival, please contact Marshall's Country Store at sales@marshallscountrystore.com within 3 business days for further assistance.